Why ONSRA?

You’ve clicked on this page because you’re smart…

How do we know that?

Easy.

You’re here to sniff out a reason or two on why you should hand over your hard-earned money on a top-notch electric skateboard from ONSRA Australia.

That makes you smart because you’re not going to spend your cash on just any electric skateboard. We get the feeling you want to invest in the best electric skateboard around.

And we’ll (not so humbly) tell you, we believe ONSRA Australia is the perfect choice for your electric skateboard purchase.

In fact, we’ll give you 6 reasons why we think you should shop with us and not one of our competitors.

I’ll get to those 6 reasons in just a moment.

First up, who the hell are we and why should you listen to us?

Our names are Blake Sterling and Tristram Coffin. We’re the Managing Directors of ONSRA Australia.

We’re also both skating and sport nuts and we’ve joined forces with ONSRA founder, Fabian Doerig to bring Onsra’s awesome range of electric skateboards to Australia.

Like we said, there’s 6 reasons you should choose ONSRA Australia for your next electric skateboard purchase. Let’s cover off the first now...

REASON #1: 100% customer satisfaction GUARANTEED (if you’re not happy then neither are we – simple as that)

We’ll bend over backwards to ensure you are 100% happy and satisfied with your order and our world-class customer service.

We want you to rave about your experience with us to your friends and family.

But we know that’ll only happen if we treat every customer like you’re the most important customer in the world. And you are!

Without you we wouldn’t be in this business. We’ve only got to where we are today by treating our customers to a level of service, you’ll rarely find online.

We’ll literally bend over backwards to ensure your online shopping experience with us is one you’ll shout about to your neighbour or mates at work.

See, we’re not one of those big box electronics stores with a multi-million marketing budget. We’re a small Aussie business. Every single potential customer that hits our website is precious to us (that includes you).

So, again, we’ll do everything we can to make sure you’re over the moon with your ONSRA Australia shopping experience.

But let’s move on to reason number two…

REASON #2: Five-star, local customer support. We’re just an email, phone call or live chat away. We’re here to help you day or night

Let me tell you straight up…

We’re ‘officially’ around to support you and help you out with your questions and queries between normal business hours (Mon to Fri, 9am to 5pm).

But just between us…our team is normally up and about at ungodly hours helping our customers choose the right board or fielding a service request.

We understand a lot of our customers are busy individuals.

Sometimes, you’ve only got time to peruse our website when you’re sitting down on the couch, chilling out after a hard day at work (maybe with a cold beverage in hand).

Good news is, we rarely switch off.

If you need a hand with anything. If you’ve got a question. Just tap on the live chat widget (at the bottom right of screen), email us (sales@onsra.com.au)... or call us on (03) 4157 4000.

Two reasons down…here’s the third…

REASON #3: 30 day return policy (shop with confidence)

We’re so confident you’ll love your ONSRA Australia product that we offer a 30 day return policy.

In the highly unlikely event you’re not completely satisfied with your purchase inside those first 30 days, and the product your ordered remains in the same as-new condition it was when it was sold to you, then we may (under our discretion) accept a refund request.

If you’d like to take advantage of our money back guarantee, please contact us within 30 days of receiving your order. If we accept your request we will send you a return authorisation number.

We will refund the purchase price (less any shipping charges) once we inspect and accept the product.

We reserve the right to refuse any refund if the returned product is different in any respect to the product delivered, shows any signs of misuse, or is returned to us without following our return policy.

If we reject the product returned to us, we will send it back to you at your cost.

All return postage costs for items posted back to ONSRA Australia for change of mind are at the customer’s expense.

>>>See our 30 day return policy

REASON #4: Super-fast shipping Australia wide. 99% of our orders are shipped with one business day (now, that’s FAST)

When you’re shopping online, you want your order delivered fast, right?

We understand.

That’s why 99% of our orders are shipped within one business day from the time you order.

Your order will usually arrive at your doorstep within 2 to 5 business days from the day you ordered.

We’ve partnered with the fastest couriers in the country to make sure you get your order in record time.

You can track your order the entire time, too. As soon as your order is on the way we’ll send you an email with tracking details, so you can keep your eye on where your order is the entire time.

Of course, if you have any questions or queries about your order simply email or call us and we’ll help you in any way we can.

That brings me to reason no. 5…

REASON #5: All ONSRA electric skateboards are covered by a 2 year warranty

Nothing worse than buying something online and it’s faulty, right?

We feel ya!

That’s exactly why every ONSRA electric skateboard is backed by a 2 year warranty. Accessories and other bit and pieces are covered by a 12 month warranty.

If the product you ordered from us doesn’t work right, simply return it to us and we’ll get it fixed for you under warranty.

Or if we can’t have it fixed, we’ll provide you with a replacement item as soon as possible.

>>>See our warranty policy

Last, but not least, here’s reason no. 6…

REASON #6: Safe and 100% secure checkout. Your private details will never be shared

Our shopping cart is fitted with SSL encryption.

What the hell does that mean, you ask?

Well, that simply means all your data is 100% secure when you shop on the ONSRA Australia website.

We don’t save or share any of your payment details. Nor are those precious details stored anywhere on our website.

So, there you have it. That’s our 6 big reasons why you should purchase your next electric skateboard from ONSRA Australia.

Remember, we are always happy to chat with you at any time.

You can open a live chat (at bottom right of screen). Email us at sales@onsra.com.au or give us a call on (03) 4157 4000.

Cheers,

Blake & Tristram
Managing Directors
ONSRA Australia
(03) 4157 4000

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